Shipping policy

Shipping Policy

We’re excited to send a little sweetness your way!

Australia-Wide Shipping

Cazza’s Sweet Treats ships orders throughout Australia.

Orders are carefully packed to help ensure your treats arrive safely and in great condition.

Processing Times

Please allow approximately 2–4 business days for your order to be prepared before dispatch.

During particularly busy periods, markets, public holidays or special events, processing times may occasionally be a little longer.

Delivery Times

Delivery times vary depending on your location and the postal or courier service used.

Once your parcel has been dispatched, delivery delays caused by postal or courier providers are outside of our control.

Warm Weather & Chocolate Products

Some of our products, particularly chocolate, may be affected by warm temperatures during transit.

We take reasonable care when packing orders; however, Cazza’s Sweet Treats cannot guarantee that chocolate or other heat-sensitive products will not soften or melt during transport, particularly during warmer weather.

Customers ordering heat-sensitive products during hot weather accept this risk.

Incorrect Shipping Details

Please ensure your delivery address is correct before submitting your order.

If an incorrect or incomplete address is provided and your parcel is returned to us, additional postage charges may apply before the order can be resent.

Damaged or Missing Orders

If your order arrives significantly damaged or you believe an item is missing, please contact us as soon as possible and include your order number and photographs where applicable.

We’ll do our best to help resolve the issue.