Refund policy

Returns & Refunds

Because our products are food and confectionery items, we do not accept returns, exchanges or refunds for change of mind.

Please choose your products carefully before placing your order.

Damaged, Incorrect or Faulty Products

If you receive an incorrect product, your order arrives significantly damaged, or there is another problem with your order, please contact us as soon as possible after delivery.

Where possible, please provide your:

• Order number

• Description of the issue

• Photos of the product and packaging

We’ll review the issue and work with you to find an appropriate solution.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Heat-Sensitive Products

Chocolate and other confectionery can be affected by high temperatures during shipping.

While we take care when preparing and packing orders, we cannot guarantee that heat-sensitive products will not soften or melt during transit.

Damage caused solely by temperature during delivery may not qualify for a refund or replacement.